VW at it again

On Tue, Jul 31, 2018, 5:37 PM <alerts@vwcustomerexperience.com> wrote:

Hallmark Volkswagen, Inc.

Thank you for taking the time to fill out the survey. I am very sorry for you experience. My advisor is correct, Volkswagen does consider you ‘ alternator” a ” generator”. I am sorry that the generator we get from Volkswagen requires a new pulley. Of course this being a factory part with a nationwide warranty is going to be more expensive then a after market parts. I do hope you are feeling better after your hospital stay. If you have any questions, please let me know. Eric Gaskins

Hallmark Volkswagen, Inc.

2431 Gallatin Road No.
Madison TN 37115
(615)859-3200

I have a degree in electronics engineering.
I’m not unfamiliar with the concept of generators and alternators, their difference, and how they apply to vehicle running.
Granting that your receptionist may not be quite as informed as myself in regards to these matters, and language terminology between a German company and an American one. I asked very specific questions to make sure that we were on the same page. What was told to me was that not that Volkswagen referred to alternators as generators, what was told to me was that the vehicle had one of each. To my incrudelity. If you record these conversations I’m sure you can hear it in my voice, I believe I even asked if someone could point out under the hood where the generator was in relation to the alternator. I was told the tech would have to do that. I’m afraid this experience has completely soured me to the competency of your dept/ dealership. I understand that factory parts are more expensive. It’s a given.
I had my own people look at it. The only thing wrong with it besides the “alternator” being bad was the battery, a fusable link, and spark plugs that YOUR company doesnt disseminate to 3rd party markets that will not work with your vehicles. A simple database push to places like AutoZone. I put them in myself, and were brand new. My mechanic said it was because Volkswagen can’t use autolite Sparks. A fusable link that likely was the fault of the tow truck driver hooking it up backwards. The difference being in the neighborhood of $800 in cost to completely repair the car as far the engine.
Secondly, I was subjected to intimidation by the dept.
That car has a SAFETY recall that you must BY law! Repair to my satisfaction. Regardless if I spend a dollar in your dealership. To which I was told couldn’t be fixed until that cost was completed, as far as I can tell of the implication.
I’ve wanted a Jetta since I was 16 years old. I passed on several other, cheaper, cars when I purchased that one used at the Hyundai dealership. I could have purchased a BRAND NEW Elantra. But I didn’t. I fell in love with the style of the vehicle and told them immediatly this is what I want, and still to this day defend my choice to purchase regardless of friends and family who told me Volkswagens were a $ pit and shouldn’t get it. But I understood the correlation between past mistakes, and Audi’s Influence. And I’m not just in the hospital. I have leukemia, a rare form that leaves me with around a 30% chance to live. Confining me to Nashville for several months and Leaving my wife terrified that she wouldn’t be able to come see me. I AM NOT satisfied.
And as you may have surmised letter writing is also one of my talents. I do plan on copying this exchange. Sharing it to the 5 social media sites where my writing is being read my hundreds if not thousands of my followers. As well as the offices in Chattanooga, and the parent company in Germany or wherever it happens to be located.
If I was the PR department of the company, I would be seriously considering the cost of this further damage to your reputation over the last 5 years and being giving serious thought to have one sitting in my driveway with a ribbon on it. Of course I’m not a multi-national company making $ hand over fist….